If I use all of the video calling time in beta, can I buy more? 

Yes. Please contact us. We will either give you more time to use the beta or set you up with an enterprise plan. 

How long do you expect beta to be? 

We are hoping to have a full product release this winter. 

What are some of the main use cases? 

Customer engagement and collaboration are our main use cases.

For B2C and B2B businesses, you can use Zipcan to allow your customers to call you, or quickly invite a customer to join a call with you.

For consulting or services businesses we are seeing businesses engage their customers using Zipcan to actually deliver their service.

For collaboration, you can allow your users to connect with each other in their own video chats. Anyone on any website can “phone a friend”, then video chat right there inside of your website. Collaborating in software, buying expensive items, helping with account setup, and more.

We are taking a very board approach so we hope you will use Zipcan in ways we never thought of. 

I embedded Zipcan but it does not look responsive. What do I do? 

If you used our direct embed option, you likely need to adjust the size of the container or adjust the height and width of our iframe. If your website is responsive, then 100% width and 500px minimum height should work well. 

Can I white-label Zipcan? 

Yes, but we are currently only offering enterprise white label plans. Please contact us to learn more. 

How does Zipcan compare to other tools like video API’s or Zoom? 

See our blog post summarizing all video chat, video conferencing and video API solutions.

What is the difference between multi-room and single room chat? 

With multi-room, users can create multiple concurrent chat rooms from the same chat embed. The first person to start a chat becomes the host. The host needs to invite people and admit them into the video chat room.

Single room means that the chat embed allows every participant to join into the same chat room and no-host will is needed to admit people in.   

How many people can be on my Zipcan call? 

We are supporting up to 5 participants (including the Host) for our Beta. After Beta we plan to support up to 13 participants in grid view, and 50 in a thumbnail/priority view.

Can I stream my Zipcan call to other locations? 

You can embed the same video chat in multiple locations if you want. You will just need to add the domains of the different locations in the Dashboard. Then, enable Single Room to allow participants from all locations to join into the same chat.

After Beta we are looking into broadcast options as well.

What websites will Zipcan work on? 

Any website where you have access to add custom Javascript code or an iFrame. Your account also needs to match the domain you are embedding on. To do this, add your domain in the Zipcan Dashboard.

If I don’t have a website or web-app, can I still use Zipcan? 

Yes, you can just use the direct URL, which can be found in the Dashboard.

What is WebRTC and does Zipcan use it?

Yes, we do use WebRTC, but we do it in our own special way. In general you should expect Zipcan to operate similarly to other WebRTC applications.

I embedded Zipcan but I don’t see it?

The domain you signed up with needs to match the domain you are embedding on. We do this to ensure your Zipcan instance can’t be added to other sites you don’t want. To do this, add the domain where you are embedding in the Zipcan Dashboard.

Does Zipcan work with Google Sites?

Unfortunately not right now. Google wraps HTML and Code inserts in additional iframes, which causes conflict with our embed code.

I can’t get back to my admin account.

Search for the welcome email from Zipcan in the email account you used to sign up, then click the link in the email. When you get back to the admin, we suggest bookmarking the URL. Please don’t share your admin with other people. If you still can’t find it, contact us.

What browsers does Zipcan support?

Zipcan supports the following modern browsers:

  • Chrome (v 56+)
    • MacOS
    • Windows
    • Chrome OS
  • Chrome for Android (v 85+)
  • Android Browser (v 81+)
  • MacOS Safari (v 11+)
  • iOS Safari (v 11+)
  • Firefox (v 44+)
    • MacOS
    • Windows
  • Firefox for Android (v 79+)
  • Edge (Chromium v 79 +)
    • MacOS
    • Windows
    • Android